Shipping & Delivery
Every QalamCraft piece is made to order. Nothing sits in a warehouse; your artwork is produced — or, for commissions and originals, prepared and checked — after you place your order.
Production times
- Framed and canvas prints: 3–5 business days.
- Signature editions: 3–5 business days (each piece is numbered and its certificate prepared by hand).
- Digital downloads: delivered by email and download link immediately after checkout.
- Custom commissions: as confirmed on the Custom Commissions page at the time of ordering.
Delivery
- All physical orders are sent tracked, and insured at no extra cost to you.
- Where our production network allows, your piece is produced in or near your country, which shortens delivery and reduces customs handling.
- Estimated delivery after dispatch: United States 2–5 business days · United Kingdom & Europe 3–7 · Rest of world 5–12. These are estimates; tracking is provided for every order.
- Original artworks are packed in protective, crate-grade packaging and sent by tracked courier.
Duties and taxes
For international orders, any import duties or local taxes charged by your country are the responsibility of the recipient.
Damaged on arrival
If your piece arrives damaged, photograph it within 14 days and contact us — a replacement will be dispatched free of charge, and you will never be asked to return damaged artwork.