Shipping & Delivery
Framed items are securely covered and placed in adjustable, strong corrugated boxes that lock the frame in position.
You can estimate your art's arrival by adding the processing and transit times. We typically process paintings and framed art within 48 hours, and the courier delivers within 3-5 business days.
You can quickly check the status of your current order with your order number and email address. Once your order ships, we'll send you a confirmation email that includes a tracking number.
As our product sizes vary, you'll find accurate shipping costs on the cart and checkout pages.
Qalamcraft.com guarantees your satisfaction and offers refunds or replacements for purchased items you're not satisfied with. In the rare event that your package is lost or damaged upon arrival, please contact our Customer Support Team through LIVE CHAT or by email.
We combine similar items in one shipment, subject to the processing times of all items. If an unexpected delay occurs that prevents available items from shipping when expected, you may request that the available items be shipped separately. Contact our customer support team by email for assistance.
Yes, we offer our customers the option to "Open the Box and check the quality before making Payment." This demonstrates our commitment to delivering top-quality products.
Not 100% satisfied with your purchase? Any purchases made are eligible for a return within a specified return period. Box it, ship it, and wave goodbye. You'll receive a full refund.
Ordering & PAYMENT INFORMATION
Add the product(s) you wish to order to your shopping cart by clicking on the "Add to Cart" button next to the product image. When you're ready to complete your order, click "Continue Checkout" from within your cart and follow the instructions.
We accept all payment methods, including cash on delivery (COD) and major credit cards such as Visa and MasterCard.
To cancel an order that has not yet shipped, have your order number available and contact our Customer Support Team through LIVE CHAT or by emailing us at (order@qalamcraft.com). Unfortunately, we're unable to process cancellations for items that have already shipped. Please visit our returns page or contact us for alternate options.
We're unable to add additional items to existing orders or substitute individual items. You'll need to cancel your existing order and place a new one. Thanks for your patience!
Enter the exact name of the artwork or the catalog item number into the search box at the top of each page.
We strive for a high degree of image accuracy. However, in some cases, the visual representation may be approximate, or prints may vary. If you're not satisfied with the product you receive, you may return it within 10 days for a refund.
We strive for a high degree of image accuracy. However, in some cases, the visual representation may be approximate, or prints may vary. If you're not satisfied with the product you receive, you may return it within 10 days for a refund.